FAQ

What is freeDtour?

freeDtour is a one-stop online tour booking platform where allows you to find and book local and unique tours, activities and things to do while you enjoy your holiday. At the moment, we offer tours, activities and things mainly in Japan and Korea. We are always excited to explore more fun activities and hot destinations for YOU. In the near future, we will offer more destinations in Asia Pacific including Hong Kong, Taiwan, South Asia and Australia. Stay tuned!

What can freeDtour promise? / Why book with freeDtour?

The best experiences: we select the best experiences and activities for you in different destinations. We offer activities from cultural, relaxing to exciting and unique. You can enjoy a traditional Japanese meal with a professional geisha dancing show. The next day, you can go for a fly fishing trip up in the mountain with the beautiful scenery of Japan. At night, you can ride on a luxury limousine to party out in Roppongi!

The safest site: we try our best to ensure your safty while you are out enjoying your holiday. Not only we select the best experiences in town, we also meet most of our local suppliers and hosts in person to ensure thier activities are fun and safe for you.

The best price: since we deal with the local travel operators directly, we can promise you the lowest price in the town for most of the tours and activities.

The best experiences: we select the best experiences and activities for you in different destinations. We offer activities from cultural, relaxing to exciting and unique. You can enjoy a traditional Japanese meal with a professional geisha dancing show. The next day, you can go for a fly fishing trip up in the mountain with the beautiful scenery of Japan. At night, you can ride on a luxury limousine to party out in Roppongi!

The safest site: we try our best to ensure your safty while you are out enjoying your holiday. Not only we select the best experiences in town, we also meet most of our local suppliers and hosts in person to ensure thier activities are fun and safe for you.

The best price: since we deal with the local travel operators directly, we can promise you the lowest price in the town for most of the tours and activities.

When I book tours and activities, how does it work?

Select the city you are travelling to and choose a tour or activity you are interested to join. You can filter the tours and activities by categories to help you find one that you are interested in. Select the date you would like to join and the numbers of travellers going. Click the "Book now!" button and select your payment method. Fill in your personal and payment information and click submit. You will receive an email to confirm your reservation. (However, the booking is not yet confirmed until you receive an voucher) Please note that your PayPal account or credit card will be charged when you reserve a booking. (However, the charged amount will be credited back to your account if the tour operator does not accept the booking) The tour operator ocal supplier will confirm your booking within 48 hours. will confirm your booking within 48 hours. Once your booking is confirmed, you will receive a voucher via email with the details of the tour or activity. Please show your printed or electronic voucher to the tour operator ocal supplier when you join the tour or activity. when you join the tour or activity. Enjoy your tour!

Do I need an account at freeDtour?

No, you do not need an account to book a tour or activity at freeDtour.

What payment methods do freeDtour accept?

We accept payment with Bank Transfer(5% Discount applies), PayPal, Visa and MasterCard.

Is my payment secure?

Yes for sure! Your payment information is encrypted and we do not store your payment information.

How do I ask questions about tours and activities?

You can contact us by email at cs@freedtour.com.

If you have questions for a specific tour or activity, please email us with the title of the tour or activity along with your questions.

If you have questions after your booking is confirmed, you can either contact the local tour operator or contact us.

After I book tours and activities, What should I expect?

After you book a tour or activity, you will receive an email of the reservation. However, the booking is not yet completed. The tour operator will confirm your booking within 48 hours. Once your booking is confirmed by the tour operator, you will receive an email with your voucher. Please bring alone with your printed or electronic voucher when you join the tour or activity. Enjoy!

If the tour operator does not accept the booking, the charged amount will be credited back to your PayPal account or credit card.

How do I change my information about the bookings?

Please contact the tour operator directly to change your information about the tour or activity and the tour operator will get back to you within 48 hours.

If the tour operator does not respond you within 48 hours, please contact us directly at cs@freedtour.com with your voucher and the information you would like to change.

How do I cancel the bookings?

Please email us with your voucher, we will refund you according to the cancellation policy.

Below general cancellation policy applies to all bookings unless a specific cancellation policy stated on the tour page and/or voucher. Please note that most of the tours or activities have their specific cancellation policy. For the cancellation policy for the specific tours or activities, please visit the tour pages or your vouchers.

general cancellation policy below.

Cancellation requested before 7 business days prior

Traveller will receive a full refund. For example, if your experience is scheduled for Friday, traveller must request for cancellation before the previous Thursday(1 week before) at midnight for a full refund.

Processing fee might be charged by pay-gate(such as paypal) for the handeling process. Processing fee is usually lower than 5% of tour price.

Cancellation requested before 2 to 7 days prior

Traveller will receive a 70% refund. For example, if your experience is scheduled for Friday, traveller must request for cancellation before the Tuesday at midnight for a 70% refund. Processing fee might be charged by pay-gate(such as paypal) for the handeling process. Processing fee is usually lower than 5% of tour price.

Is there any charge for cancelling the bookings?

Processing fee might be charged by pay-gate(such as paypal) for the handeling process. Processing fee is usually lower than 5% of tour price.

When I join tours and activities, What do i need to bring?

Please show your printed or electronic voucher to the tour operator when you join the tour or activity.

Some tours or activities might suggest you to bring some items, please refer to their tour pages

What should I do if I can not find the tour operator?

We suggest you to first contact the tour operator by calling their phone number or emailing them.

If you are still unable to reache them, please contact us directly.

What should I do if I have urgent request for the tour operator?

Please contact the tour operator directly by email or phone.

If you can not reach them, please contact us.

After I enjoy tours and activities, Can I write a review?

We are working on the review system. You will be soon able to write a review for the tours or activities you have joined.

However, we know that your review and suggestion are very important and we would like to hear from you. Please write us an email about what you think about the tours and activities you have joined.